In these Terms of Sales “You”, “User”, “Your” or the “Customer(s)”) means any natural person who places an order via Columbia Online Shop for goods which Columbia offers for sale on the Site (hereinafter the “Order(s)”), on a strictly personal basis and not for commercial, charitable or trade purposes of resale or transfer whether free of charge or in return for consideration.
By placing an order for products through this Web site or any other web site of Columbia Online Shop (the "Sites"), you agree to be bound by and accept the Sale Terms in effect at the time of such order.
Other than as specifically provided in any separate written agreement between you and Columbia Online Shop, these Sale Terms may NOT be altered, supplemented, or amended by the use of any other document(s), and all sales are expressly conditioned upon your agreement to these Sale Terms.
All orders must be made using the checkout process on the Site. You will be provided with an opportunity to review your order, check the total price of your order and the information you have provided and correct any input errors before confirming your purchase and pay.
Once you have submitted an order using the Site, Columbia Online Shop will send an email to the email address you provided acknowledging receipt of the order and setting out details of the ordered product(s), the Sales Terms and any other applicable conditions. This email does not constitute an acceptance of your order – only a confirmation that Columbia Online Shop has received it. After receiving your order, Columbia Online Shop will check that the relevant product(s) is in stock. You are aware of the fact that the availability of products displayed at the time you consult the product page may change if other users place orders for that product in the meantime.
The contract between you and Columbia Online Shop will only be concluded when Columbia Online Shop emails you to confirm that the product(s) have been dispatched.
In the event that the products ordered are not available, you will be promptly informed. In case of non-availability of a product, your credit card will not be charged; if the amount has already been charged by other means of payment, Columbia Online Shop will refund it immediately.
The language of the contract will be English. Columbia Online Shop will not file a copy of this contract, so you are encouraged to download, save or print a copy of your order confirmation and these Sale Terms for your records.
In addition to the statutory right to withdraw from the purchase contract as set out in Clause 4.2 below, you have the voluntary right to return any order and receive a full refund at any time until 30 working days after receipt of your product(s), at Columbia Online Shop’s cost. In order to return your purchase, please call 974790265 or follow the return instructions included in the delivery documents. This additional voluntary right to return does not restrict your statutory right of withdrawal in any way.
If you want to return the purchase of any product on the basis of Columbia’s return policy, you must send it back to Columbia Online Shop in its unworn, original condition within 30 days of receipt of the product. Columbia Online Shop reserves the right to seek damages from you in relation to any products that are returned in a used or damaged condition.
Please note that we do not accept returns on products that were not purchased from the Website.
For more information on Columbia’s Return Policy, call 974790265.
4.2 Statutory Right to Withdraw
As a consumer, you have the statutory right to withdraw from (cancel) the purchase contract. You can exercise the right of withdrawal in the manner indicated in this Clause 4.2 below.
INFORMATION ABOUT YOUR RIGHT TO CANCEL
You have the right to cancel this contract within fourteen days without giving any reason.
The cancel period is fourteen days from the day of the receipt of the products.
In order to exercise the cancelling right, you have to inform us, Columbia at Columbia Sportswear Finland Oy., Keilaranta 11, 02150 Espoo, Finland, Support@helpcenter-columbia-eu.zendesk.com, telephone: 974790265 by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You may use the enclosed model form for this purpose, which is, however, not mandatory.
To comply with the cancelling period, it is sufficient for you to send the notification before the expiry of the cancelling period.
CONSEQUENCES OF CANCELLING
If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
When exercising the right to cancel, please return received products to us. They must be received by us no later than 14 days after exercising your right to cancel. We will bear the costs for returning the goods.
END OF INFORMATION ABOUT YOUR RIGHT TO CANCEL
Sample cancellation form
To: Columbia Sportswear Finland Oy., Keilaranta 11, 02150 Espoo, Finland, Support@helpcenter-columbia-eu.zendesk.com, telephone: 974790265 .
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of consumer(s) (only in case of paper communication)
Columbia Online Shop and its suppliers continually upgrade and revise their product offerings to provide you with new products. Columbia Online Shop may revise or discontinue products at any time without prior notice to customers, and products may become unavailable to customers even after an order is placed. All prices are subject to change without notice.
b) Without prejudice to the above the legal liability of Columbia and Columbia Online Shop for damages arising out of or in connection with these Sale Terms is limited, as set forth below:
(i) in respect of damage caused by the slightly negligent breach of a material contractual obligation (i.e. a contractual obligation the fulfilment of which is essential for the proper performance of the contract, the breach of which compromises the purpose of the contract and on the performance of which you normally rely as a customer of Columbia Online Shop), Columbia and Columbia Online Shop are only liable up to the amount of damages foreseeable at the time of the conclusion of the contract;
(ii) Columbia and Columbia Online Shop shall not be liable for damages caused by the slightly negligent breach of a non-essential contractual obligation.
(iii) Columbia and Columbia Online Shop shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
c) The above limitation of liability does not apply to mandatory legal liability, liability relating to a specific warranty or liability for damage caused by fraud or gross negligence, or any type of bodily injury caused deliberately or by negligence.
d) To the extent that liability of Columbia and Columbia Online Shop is limited or excluded, so shall any personal liability of the statutory officers, employees and other agents of Columbia and Columbia Online Shop.
b) If you are a consumer and have your habitual residence in a country of the European Union, you can enjoy rights that protect you under the mandatory provisions of the law applicable in your country of residence. You may therefore bring an action to enforce your consumer rights in Finland or in the country of the European Union in which you reside.
c) If you have a dispute with Columbia in relation to a product or service that you have purchased from this website and you are unable to resolve this dispute by contacting Columbia’s helpdesk, you have the option of submitting your claim via the EU's Online Dispute Resolution (ODR) platform managed by the European Commission. The platform is available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.
Columbia is not obliged to engage in the online dispute resolution process. Our contact email address is Support@helpcenter-columbia-eu.zendesk.com.