Columbia Customer Service

Thank you for your interest in Columbia Sportswear product. We are the manufacturer of our products as well as the wholesale distributor, but we do not sell directly to the public. To locate a Columbia Sportswear dealer, please visit the Where to Buy page of our website.
  Thank you for your interest in Columbia Sportswear product. We are the manufacturer of our products as well as the wholesale distributor, but we do not sell directly to the public. To locate a Columbia Sportswear dealer, please visit the Where to Buy page of our website.

What This Warranty Covers. This Limited Warranty covers defects in materials and workmanship in outerwear manufactured by Columbia Sportswear Company (Outerwear). This includes defects in zipper pulls, zippers, snaps, stitching, dye bleeding, leaking of Columbia's waterproof Outerwear line, and any other Outerwear defects that may occur under normal wear. Columbia does not warranty and is not responsible for damages caused by misuse, abuse, accidents, the natural breakdown of materials over time, or problems that may be reasonably expected with normal wear or failure to follow Outerwear care instructions.
  In Europe the products are 2 years under warranty. You may seek resolution directly through the retailer where you purchased the Outerwear. In many cases, the retailer will be able to assist you. If not, you can send us a message Europe-consumers@columbia.com The general safe cleaning instructions of our outerwear garments is to machine wash in warm/cold water using a mild, low phosphate, powdered laundry detergent, and rinse twice. Most major brands of detergents will say on the box whether or not they contain phosphates. Do not use bleach or harsh detergents. Do not iron or dry-clean the garments. Although most of the garments that Columbia manufactures can be tumble-dried on a low heat setting, it is always best to hang dry. If you need to remove a stain from your garment, you may use any of the major brands of stain removers on the market (such as Spray N Wash), as long as the product does not contain bleach. Some of our merchandise might have a more detailed care instruction process that should be followed as directed. Prior to following the instructions listed above, be sure to check the care label of your garment, which can be found on the inner side seam. Thank you for contacting Columbia Sportswear with your request for a replacement hood. Our parkas are manufactured as a set, and only one hood is manufactured per parka. The hood portions of our parkas are not manufactured as separate pieces; unfortunately, this means that we are not able to help you with your request for a new hood. Although we are unable to accommodate your request for a replacement hood, we do hope that you continue to contact Columbia Sportswear anytime you have questions or concerns regarding our products. You may contact Columbia Sportswear's Consumer Services Department by mail at Europe-consumers@columbia.com Thank you for your interest in Columbia Sportswear.